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BIS 303 Complete Class - Includes All DQs, Individual & Team Assignments

BIS 303 Complete Class - Includes All DQs, Individual & Team Assignments

BIS 303

Managing Information Technology In The Hospitality Industry

 

Hospitality Information Technology Matrix

Changing Role of Hospitality IT Essay

Hospitality Information Systems Direct Reservations

Internal and External Customers Paper

Cost Controls & Resource Mgmt Systems Flow

Internal and External Security Paper

Hospitality Information Systems Internal and External Customers

DQs

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BIS 303

Managing Information Technology In The Hospitality Industry

 

Week 1

Individual

Hospitality Information Technology Matrix Worksheet

Resource: Hospitality Information Technology Matrix Worksheet, located in Week One of the student website

Complete the Hospitality Information Technology Matrix Worksheet. Instructions and details of the assignment are included.

 

Week 2:

Individual

Changing Role of Hospitality IT Essay

Resource: Hospitality Information Technology Matrix Worksheet

 

Use the Hospitality IT application you chose for the Week One assignment.

 

Prepare a 700- to 1,050-word essay defining the changing role of hospitality information technology, based on the Week One readings.

 

  • Define efficiencies, or cost control, within your chosen application.
  • Define information leverage, or use of data for decision-making, provided by the application.
  • What changing role does the hospitality information technology application you chose in Week One fulfill?
  • Do the efficiencies of information leverage features in this application provide a greater sustainable competitive advantage? Why or why not?

 

Format your paper consistent with APA guidelines.

 

Week 2:

Learning Team Hospitality Information Systems: Direct Reservations

Resource: Hospitality Information Systems: Direct Reservations, located in Week One of the student website

Complete the Hospitality Information Systems: Direct Reservations assignment.

 

Week 3:

Individual

Hospitality Information Systems and Users Paper

Resources: Hospitality Information Technology Matrix Worksheet and the Changing Role of Hospitality IT Essay

 

Prepare a 1,050- to 1,400-word paper that continues the analysis of the hospitality IT application you chose from the Week One individual assignment.

 

  • Begin by briefly identifying how the application is used by the four business functions—Operations, Marketing, Accounting, and Human Resources.

  • Explain how the application is integrated into the property management systems, global distribution systems, or other property- or company-wide systems within the four business functions. If it is not integrated into a property- or company-wide IT system, explain the reasons why not, such as cost or technology, and list competitive advantages gained by integration.

  • What are the features and benefits of internal property management systems versus external global distribution systems? How do they compare? Which one offers the best overall competitive advantage?

 

Include at least two peer-reviewed resources other than the textbooks in your paper.

Format your paper consistent with APA guidelines.

 

Week 3:

Learning Team

Hospitality Information Systems: Third Party Reservation Options

 

Resource: Hospitality Information Systems: Third Party Reservation Options, located in Week Two of the student Web site

Complete the Hospitality Information Systems: Third Party Reservation Options assignment.

 

Week 4:

Individual

Internal and External Customers Paper

Resources: Websites of hospitality organizations


Visit the websites of three hospitality organizations in different fields—hotels, airlines, cruise ships, sports venues, convention centers, and so forth—and click the Employment or related link.


Prepare a 1,050- to 1,400-word paper that identifies the following:

 

  • Discuss the organization’s business strategies for internal customers, or employees, demonstrated by the resources on the employment page.

  • Identify evidence and the contrast between proactive (general marketing) and reactive (fill open positions) strategies.

 

Format your paper consistent with APA guidelines.

 

Week 4:

Learning Team

Cost Controls and Resource Management Systems Flowcharts

 

Develop two separate flowcharts with summaries on cost controls and resource management systems. Then, write a summary explaining accounting control strategies in terms of hospitality technology investment. Use either Microsoft® Word®, PowerPoint®, or Visio® to build flowcharts. See Figures 9.1, 9.2, 9.3, and 9.4 in Hospitality Information Systems and E-Commerce for flowchart examples.

 

  • Point-of-Sale and Inventory Tracking Flowchart

  • Develop a flowchart to illustrate how an IT system records customer transactions into accounting processes and reports.

  • In 350 words, explain how the POS system and inventory tracking system integrate the operations and accounting systems

  • Production Systems and Management Controls Flowchart

  • Demonstrate with a flowchart how a customer transaction works from the front end to the back end.
  • In 350 words, explain how production systems and management controls work together to increase efficiency.

Write a 700-word summary that explains accounting control strategies in terms of hospitality investment in technology.

  • Classify the different tracking systems according to function and purpose.
  • Generally, how do accounting strategies relate to investment in the business of hospitality?
  • Briefly, how do accounting control strategies affect the productivity of point-of-sale, inventory tracking, production systems, and management controls?

 

Note. Instructions for building the Microsoft®Word® and PowerPoint® flowcharts are located in Week Three on the student Web site.

 

Week 5:

 

Individual

Internal and External Security Paper

 

Resources: Any of the previous weeks’ individual assignments


Prepare a 1,400- to 1,700-word internal and external security assessment paper.


Identify the possible privacy issues for users both internal, such as malicious users, and external, like viruses or hackers, of the organization using one of the IT applications from a previous week’s individual assignment.


Distinguish between internal and external threats to the physical plant where the resources are located and to the virtual resources accessible electronically.


Discuss three resources or procedures—passwords, inventory, spyware, corporate procedures, and so forth—available to protect these resources. How might the Human Resources’ responsibilities help define and distinguish internal and external threats?


Use at least two peer-reviewed resources other than the textbooks in your paper.


Format your paper consistent with APA guidelines.

 

Week 5:

Learning Team

Hospitality Information Systems: Internal and External Customers

 

Resource:Baderman Island Virtual Organization

Accessthe Virtual Organization on the student Web site and select the Baderman Island organization as the basis for this final Learning Team assignment.

Preparea 1,400- to 1,750-word analysis of how Marketing for Baderman Island uses IT to overcome information overload and provide timely useful data for business strategies to external customers. Use the knowledge you have gained from previous hospitality information systems Learning Team assignments.

 

  • Identify the IT applications that would be connected to specific links and how they tie in to the property management system or the global distribution system.

  • Provide five specific examples of how the data received through the site may be compiled and used in strategic planning decisions, and contrast at least one proactive and one reactive decision-making strategy.

  • Howdo the IT database applications measure the achievement of strategic planning goals in the Baderman Island Virtual Organization example?

 

Formatyour paper consistent with APA guidelines.

 

Discussion Questions:

 

  • Information technology can support both beneficial and detrimental effects to a business and society on a whole. The use of information technology in e-business operations presents major security challenges, poses serious ethical questions, and affects society in significant ways.Do you agree, why?
  • What IT and security issues must be considered for an involuntary termination of an employee? What role does the employee’s job play in those considerations?
  • What proprietary systems are used in your organization? Provide three advantages and three disadvantages of a proprietary system versus an open platform. Are there future plans for reinvestment or replacement?
  • What is your organization’s policy regarding the replacement or upgrading of hardware and software? Are there scheduled replacements in the budget? How is a new software application introduced?
  • In your current organizational role, are you mostly involved in B2B, B2C or B2E transactions and interactions? How is that related to the business function within your work place?
  • What reports are routinely used in your job type? What changes to the reports would you recommend—frequency, consolidation of information, benchmarks, or comparison data—and what benefits would they provide?
  • What are some of the issues inherent in managing data? What methods may be used to identify data management issues? As a manager, how would you propose such issues be resolved?
  • Technological advances quickly become industry standards. The high cost of new technology drops over time. What are the advantages and disadvantages of being on the cutting edge of technology vs. adopting a wait-and-see approach?
  • How does the use of Internet job posting and electronic job applications provide a competitive advantage over traditional channels? How may it affect the demographics of potential applicants?
  • A Front office manager at a hotel notices that guests' comment cards indicate slow check-in processes. How could this be a symptom of a people problem...a material resource problem...,or a systems problem. How would you go about determining the nature of the "Real" problem?